Streamyx HOTLINE – One of the setbacks suffered by internet users in Malaysia is the poor services provided by the country’s main ISP, i.e, the TM (Telekom Malaysia) Berhad. Having been involved in the industry for more than a decade, many expect better and improved performance from TM, but to date it has been nothing but a big let down. If you try googling the internet, you will find many postings from digruntled TM’s Streamyx users expressing their dissatisfaction with TM. Obviously, how will you explain problems like the one that I faced recently (Read below). It’s really annoying and makes you feel like cutting your internet account immediately and subscribe to another ISP!

Normally, when there are problems with your internet connection, you normally dial 100 (TM’s general number) or 1300-88-9515 for TMnet Streamyx Hotline. I prefer the later because it connects me directly to Streamyx‘s department. Whenever the line is unavailable (for whatever reason), I’ll dial 100. But since 100 is a general line, one will be wasting plenty of time keying-in the codes before directed to the Streamyx department. There was one time when they tried to connect me to other department and I was left waiting for 45 minutes. You may wonder why I didn’t just hang up the phone after a few minutes. Well, I was in need of internet urgently as I was doing research for my work. Since the 1300 line was not working and the other line was giving s0 much trouble just to speak to TM‘s operator, I told myself to be patient and just wait for them to connect me to the right man/women. Well, I ended up doing my work at Cyber Cafe instead and only managed to solve my home internet connection the following day. [Streamyx HOTLINE]
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